Clinic Policies

At Beauty Precision, we are dedicated to providing the highest level of customer service and being attentive to our clients needs. However, we hope you understand that last-minute cancellations and no-shows significantly affect our business. We pride ourselves on being honest and transparent which is why we have our strict booking policies clearly stated. These policies have been designed to ensure the best possible experience for all our lovely clients. Please take the time to carefully read through the following policies before your appointment:

Booking Deposit Policy

When booking an appointment at our clinic we kindly ask for a 50% deposit to secure your appointment. You will be prompted to do so via our online booking system. If booking over the phone, one of our friendly staff will take card payment over the phone. In paying your deposit, you are agreeing to provide us with a minimum of 24 hours notice to cancel/reschedule if for whatever reason you cannot attend your appointment.

Cancellation Policy

We understand that unforeseen circumstances may arise and you may need to cancel your appointment, however we kindly request that you provide us with a minimum of 24 hours notice for any cancellations or requests for rescheduling appointments. If you do provide us with 24 hours notice to cancel/reschedule, you have the option to either have your deposit fully refunded, or allocated to a future appointment. If you are unable to attend your appointment and fail to provide us with a minimum of 24 hours notice, then unfortunately you forfeit your 50% deposit.

Why do you take deposits?

Due to high demand and limited availability, we have deemed it necessary to implement a booking deposit system. Over the years we have experienced a high volume of clients who have made continuous appointments and failed to show up or give us the courtesy of a phone call. As a result, this was negatively impacting our many wonderful, loyal clients who were unable to book in during our busy periods. A booking deposit eliminates this issue, enabling us to make sure other clients don’t miss out on potential appointments. The deposit system allows us to offer our clients the most convenient appointment times, operate our clinic effectively and maintain our high level of service. We understand that your time is valuable, and we hope you respect that ours is too by abiding by our policies.

Appointment Reminder

Beauty Precision will send you an SMS confirmation message at least 48 hours prior to your appointment time to confirm your appointment. Please reply YES to confirm your appointment or call 03 5250 5704 immediately to cancel or reschedule the booking.

Arrival

Please be sure to arrive to your appointment at least 10-15 minutes prior. Arriving late for a scheduled appointment may reduce your treatment time so that it doesn’t delay our next client/s treatment. Please note the full value of your scheduled treatment will still be applied.

Comfort

Whether it’s the room temperature, the amount of massage pressure, number of pillows or conversation level, please notify us of any preferences. Our qualified therapists are trained to respect your comfort and privacy. During all treatments, the body is fully draped with the exception of the area being worked on. Disposable undergarments are provided and are optional.

Mobile Phones & Technology

To preserve the serenity and ambience of our clinic environment we respectfully request that mobile phones and other devices be switched on silent mode when you enter the clinic.

Staff

All Beauty Precision therapists are certified in their respective services. Should your preferred therapist be unavailable on the day of your treatment, they will be replaced with an equally caring and qualified member of our team and you will be notified of any changes.

Pricing

Prices are subject to change without prior notice. Confirmation of the prices of our services can be addressed to our reception on 03 5250 5704.

We appreciate you taking the time to read and review our clinic policies. The above policies enables our clinic to run smoothly and ensure the best possible experience for all our clients. Please don’t hesitate to call us on 5250 5804 or email us at info@beautyprecision.com.au if you have any questions or concerns. Thank you to all of our amazing clients for your continued support.

Gift Card Terms & Conditions

By purchasing or redeeming a Beauty Precision Gift Card, the following Terms & Conditions apply:

  • Gift cards are valid for a strict period of 36 months from the date of purchase
  • Gift cards are to be treated like cash, and lost or stolen gift cards will not be replaced
  • Gift cards are not redeemable for cash
  • Gift cards may be redeemed on any Beauty Precision products and services
  • Gift card code/number must be supplied at the time of booking
  • We require a minimum of 24 hours notice if you wish to cancel or reschedule your appointment