Precision Returns Policy
Can I return something I’ve purchased?
We are very careful to ensure you receive the correct item/s, however in the event that something goes wrong with your order please contact us within 48 hours of receiving your order for help. Returns will only be considered for products that are unopened, unused and in the original packaging.
Incorrect/Damaged item on arrival: If you received an order with an incorrect product or your order arrives damaged, please take a photo or video and contact us within 48 hours of delivery. Make sure to keep all items exactly as they were delivered (packaging included) until you’ve heard from us.
Change of mind: Under the Australian Consumer Law, we do not offer refunds or exchanges if a customer has a change of mind about a product.
Faulty product: If you’ve received a product that you think may be faulty, please email us at firstname.lastname@example.org with a detailed description of the product fault and a photo or video.
Allergy return: In the rare instance you feel you have had an allergic reaction to a product, please discontinue immediately and email email@example.com with a photo or video of the skin. From here, our team of skin specialists will help you to understand whether you are experiencing a reaction (highly unlikely) or a response, which is a normal part of the process when the skin is adapting to the active ingredients in cosmedical skincare.