COVID-19 CLINIC POLICIES
We ask that you please take the time to read the following information carefully prior to your appointment to ensure that you are well aware of the social distancing measures and government guidelines in place. Our policies make it possible for us to do our part in combatting the spread of COVID-19, and are designed to protect our staff, clients and the wider community. When you enter our doors you can rest assured that our clinic is a safe place for all. We are a COVID Safe Clinic, and all of our staff have completed their COVID-19 infection control training.
Please attend your appointment alone
We are limiting the number of people in-clinic at any given time in order to comply with social distancing guidelines in our limited space. Therefore, it is imperative you attend your appointment alone. If, for any reason, you have to bring someone along with you please note they will not be able to wait in our reception area. However we are located on Ash Road where your friend or family member can grab a coffee or a bite to eat, or browse the string of shops during your treatment.
Wearing face masks
In order to comply with current government regulations, face masks must be worn in the common areas throughout the clinic, however they can be removed once in the treatment room. Our staff will be wearing face masks at all times.
Additional wait times to keep everyone safe
In between each treatment we will be performing sanitisation of all hard surfaces in our treatment room, as well as cleaning of equipment and implements with hospital grade disinfectant. This means that on the occasion where we have back-to-back appointments, you may need to wait a few extra minutes while we get everything ready for you.
Clients must check-in and present proof of vaccination
In order to comply with Victorian Government guidelines, you will be required to check in using the Service Victoria unique QR Code located both on the door outside and near the reception desk as you enter the clinic. We are also required by law to cite your vaccination certificate. This will only need to be done once as we then mark it as cited under your client file for future visits.
No food or drink allowed
For hygiene and safety purposes we do not allow food and drink to be brought into the clinic.
If you are feeling unwell
If you are feeling unwell or have had any cold or flu symptoms in the past week, please re-schedule your appointment.
Thank you for taking the time to read our policies. We appreciate your co-operation and ongoing support during this period of adjustment. As always, we welcome any feedback or questions you may have. If you would like to get in touch, please send us an email at email@example.com or call the clinic at 5250 5704.